*One FREE carer per registered disabled full fare paying visitor. Free Carer Tickets are NOT available on Real Ale Trains, Dining Trains or Santa Specials, as these are on board the train only and so every visitor receives the same offering and experience.
What to know for your visit?
We have two wheelchair accessible carriages. Our new accessible Bulleid Brake S4211 carriage operates on the Alresford set and can accommodate 5-6 visitors in wheelchairs with room for carers and tables to eat at. Our other wheelchair accessible carriage can accommodate 2-3 visitors in wheelchairs along with their carers with two tables to eat at.
On standard travel days the adapted carriage is on the train departing Alresford at 11.00, 1.00 and 3.00, and departing Alton at 12.00, 2.00 and 4.00 but please note this will differ on special event days. Please contact us or phone on 01962 733810 for up to date information about our accessible carriages.
All of our standard travel services are capable of carrying from 2 to 6 fixed wheelchairs in the brake compartment (via ramps at any of our stations).
There is also the option for those who are able, to travel in any part of the train with their wheelchair stored in the brake compartment.
Ramps are available at all stations to aid boarding. Please remember that our volunteers/staff are always more than happy to help, so do ask if you have the need!
Step-less access is available for entry to all platforms from the station building. Ramp access is in place to cross platforms at Alresford, Ropley and Medstead. Alton station has a new footbridge with lifts crossing platform 1 and 2 with platform 3 for the Watercress Line adjacent.
Disabled parking is available at Alresford and at Alton in the South Western Railway car park. For disabled parking at events please see specific event page.
Disabled toilets are available at Alresford station in the Old Goods Shed, Ropley Station and Alton station.
Ropley station is home to our engineering base. Follow the restoration route around Ropley to learn how we maintain and restore our locomotives. The restoration route is an accessible route around the site, however, in places such as our yard the surface is uneven and may not be accessible for all. Please note access to the loco yard is temporarily closed, ramp access to the Kings Cross Bridge is awaiting inspection and closed until further notice.
Dementia Friendly Attraction
The railway has been a dementia friendly attraction since 2016 and we are proud to be making a positive difference to the quality of life for people with dementia and their carers. A number of our staff and volunteers are dementia friends and have received dementia awareness training.
Our aim is to provide families, carers and people living with dementia a place where they can come and experience the joy of steam without the worry.
Worried about visiting the railway?
Here at the Watercress Line we want all visitors to enjoy their time at the railway and we do know that it can be an overwhelming experience for some. We have put together some leaflets to prepare visitors before they arrive at the railway which shows what you can see, hear, smell and do at the railway.