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There are toilets on all of our trains and at each of our stations.

Information and Lost Property

The Information Office on the platform at Alresford station will be happy to help with any enquiries during your visit. This is also where all lost property is taken. 

Refreshments and gift shops

The West Country Buffet can be found on the platform at Alresford serving delicious hot and cold food, snacks and drinks. Grab a delicious breakfast, lunch or coffee and cake. Open from 9:30 Tuesday - Sunday. 

There are always Gluten-Free options available.

Our main shop can also be found at Alresford station in the Old Goods Shed and it open on running days 10am 4pm.

Refreshments and gifts can also be obtained at Ropley and Alton on most operating days. Medstead offers a range of refreshments and local produce during selected special event days.

There is also an on board buffet serving a variety if refreshments, this service is available most operating days.

Picnic areas

We have a beautiful south facing picnic area at Alresford and Ropley, both offering excellent views of the trains.


We are a dog friendly site and dogs travel free on the line.


Parking is available at Alresford and Alton stations, for more information and parking prices click here.

Bicycles and Buggies

There is no charge to take bikes on our trains and they can be stored in the guard's compartment, but please be aware that during special events space may be limited and we may not be able to accommodate cycles on some services. We also have bike racks available at Alresford and Medstead stations. Folded buggies can also be taken on our trains but must also be stored in the guard's compartment.


First aid

Please contact a member of staff. There are first aid boxes on every train and in every Station Masters Office.

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