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There are toilets at each of our stations but unfortunately we have had to close the toilets on board our trains due to Covid-19 restrictions.

Information and Lost Property

The Information Office on the platform at Alresford station will be happy to help with any enquiries during your visit. This is also where all lost property is taken. 

Refreshments and gift shops

Note: The West Country Buffet and the shop in the Old Goods Shed are currently closed due to Covid-19 restrictions.

Refreshments and gifts can also be obtained at Ropley and Alton on most operating days. Medstead offers a range of refreshments and local produce during selected special event days.

There is also an on board buffet serving a variety if refreshments, this service is available most operating days.

Picnic areas

We have a beautiful south facing picnic area at Alresford and Ropley, both offering excellent views of the trains.


We are a dog friendly attraction where dogs travel for free.


Parking is available at Alresford and Alton stations, for more information and parking prices click here.

Bicycles and Buggies

There is no charge to take bikes on our trains and they can be stored in the guard's compartment, but please be aware that during special events space may be limited and we may not be able to accommodate cycles on some services. We also have bike racks available at Alresford and Medstead stations. Folded buggies can also be taken on our trains but must also be stored in the guard's compartment.

First aid

Please contact a member of staff. There are first aid boxes on every train and in every Station Masters Office.

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